Terms and Conditions

1. Eligibility & age

To use the Service you must:

• be 19 years of age or older;
• be physically located in Ontario, Canada when you access the Service;
• have full legal capacity to enter into these Terms;
• not be self-excluded, listed on Ontario's centralized self-exclusion register, or otherwise restricted from gambling.

It is an offence for anyone under 19 to gamble. We verify age at registration and may suspend or close non-compliant accounts.

2. Your account

You may hold only one account. Provide accurate, current information and keep it up to date. You are responsible for your login credentials and all activity on your account; notify us immediately of any unauthorised use.

3. Identity verification & anti-money-laundering

Before you can play, and before certain transactions, we are required to verify your identity and age ("Know Your Customer" / KYC) and to carry out anti-money-laundering (AML) checks consistent with Ontario rules and applicable Canadian law. We may request government-issued ID, proof of address and source-of-funds information, and may restrict an account until checks are complete.

4. Gameplay & fairness

Game outcomes are determined by a certified random number generator. Results are random and independent; past results do not influence future ones. We do not guarantee winnings of any kind — you should expect to lose the money you wager. Game rules and return-to-player (RTP) information are made available within each game.

5. Deposits, withdrawals & dormant accounts

When real-money play is enabled, deposits and withdrawals will be processed only to payment methods registered in your own name. We may apply limits, holds and verification to protect you and to meet regulatory obligations. Inactive accounts may be treated as dormant in accordance with the requirements of iGaming Ontario (iGO) and applicable rules; we will contact you before taking any action, and your funds will not be forfeited except as permitted by those requirements.

6. Bonus offers & promotions

From time to time we may make bonuses, free spins or other promotional offers available. Each offer is governed by its own promotional terms, published with the offer, in addition to these Terms. By claiming an offer you accept its specific terms.

• Eligibility requirements — bonuses are available only to eligible players who meet the stated conditions (for example, account status, verification, minimum deposit, opt-in or first-time player criteria). Offers are not available to self-excluded players.
• Wagering requirements — bonus funds and any winnings derived from them may be subject to wagering (play-through) requirements that must be met before a withdrawal is possible. Game weighting, maximum bet limits and excluded games may apply.
• Expiration periods — bonuses and free spins are valid only for the period stated in the offer; unused bonus funds and any unmet wagering expire and are removed when that period ends.
• Bonus abuse — opening multiple or duplicate accounts, colluding, exploiting an offer contrary to its intent, or using irregular betting patterns solely to clear wagering is prohibited.
• Operator's right to cancel — we may withhold, reduce or cancel any bonus, free spins or associated winnings that are obtained through fraud, error, abuse or breach of the applicable terms, and we may close or restrict the accounts involved.
• Promotional terms prevail — where the specific terms of a promotion conflict with these Terms, the promotional terms prevail in respect of that promotion.

7. Responsible gaming

You can set deposit, loss and time limits, take breaks, and self-exclude at any time. Requests that loosen a limit take effect only after a 24-hour cooling-off period. See our Responsible Gaming page. Free, confidential support is available from ConnexOntario at 1-866-531-2600.

8. Acceptable use

You agree not to:

• use the Service if you are under 19 or outside Ontario;
• use another person's identity, payment method or account;
• use bots, automated tools, collusion or fraud to gain an unfair advantage;
• engage in money laundering or any unlawful activity;
• attempt to disrupt, reverse-engineer or gain unauthorised access to the Service.

We may suspend or close accounts and void transactions that breach these Terms.

9. Account suspension & closure by the operator

We may suspend, restrict or close your account, withhold or void transactions, and report you to the relevant authorities where reasonably necessary, including in the following circumstances:

• Fraud — fraudulent, dishonest or criminal activity, or the provision of false information;
• Chargebacks — charge-backs, payment reversals or other abuse of payment methods;
• Duplicate accounts — holding or operating more than one account, or accounts opened on another person's behalf;
• AML concerns — suspected money laundering, terrorist financing, or failure to complete KYC/AML or source-of-funds checks;
• Regulatory obligations — where required to comply with the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario (iGO), applicable law or a self-exclusion register;
• Abusive behaviour — abusive, threatening or offensive conduct toward our staff or other players, or other serious breaches of these Terms.

Where we close an account, we will return any legitimate, verified balance except amounts we are entitled or required to withhold under these Terms or applicable law.

10. Errors & malfunctions

In the event of a malfunction, technical fault or obvious error affecting a game, bet, payout, odds, pricing or display, the affected games, bets and transactions are void, whether or not detected before settlement. Where an error results in a payout you were not entitled to, we may recover or adjust the amount, and you agree to return funds credited to you in error. We are not liable for losses caused by such errors beyond returning your stake for the affected void transactions.

11. Intellectual property

All content on the Service, including text, graphics and software, is owned by or licensed to TWHG Inc. and is protected by law. You may not copy, distribute or create derivative works without our written permission.

12. Limitation of liability

The Service is provided "as is". To the fullest extent permitted by law, we are not liable for indirect or consequential losses, or for losses arising from your breach of these Terms. Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing excludes or restricts any right or remedy you have under the Consumer Protection Act, 2002 (Ontario) or other mandatory law.

13. Force majeure

We are not liable for any failure or delay in providing the Service, or for any interruption, that is caused by events beyond our reasonable control, including:

• internet outages or loss of connectivity;
• cyber attacks, including denial-of-service attacks;
• acts of government, regulators or other authorities, and changes in law;
• power failures;
• failures of third-party providers (such as payment, hosting, software or telecommunications providers).

Where such an event affects play, affected games and transactions may be void in accordance with section 10.

14. Tax responsibility

Players are responsible for determining and fulfilling any personal tax obligations arising from their gaming activities. We do not provide tax advice; you should seek independent advice where appropriate.

15. Complaints & disputes

If you have a concern, please contact us first via Support. If we cannot resolve your complaint, you may escalate it to independent dispute resolution through our designated provider, and you may at any time contact the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario (iGO).

16. Changes & governing law

We may update these Terms from time to time. We will give you reasonable advance notice of material changes, and you may close your account and withdraw your available balance before those changes take effect. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, and the courts of Ontario have jurisdiction.

Contact: support@irevegas.co · TWHG Inc., 85 St John Street, Valletta VLT 1165, Malta.