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Ontario Terms

These Ontario Terms set out the rules that apply because you are playing in Ontario, Canada. They supplement our Terms and Conditions; where there is a conflict for Ontario players, these terms prevail.

Last updated: 8 June 2026

1. Province & operator

  • Operator: TWHG Inc..
  • Regulator: Alcohol and Gaming Commission of Ontario (AGCO).
  • Conducted & managed by: iGaming Ontario (iGO).
  • Registration / licence no.: OPIG1240224.
  • Verify our registration: https://www.agco.ca/en/find-licensee-or-registrant.

Real-money gaming is conducted and managed by iGaming Ontario (iGO); TWHG Inc. provides the games as an operator registered with the Alcohol and Gaming Commission of Ontario (AGCO) under an agreement with iGaming Ontario (iGO). Your participation in real-money games is also subject to the rules of iGaming Ontario (iGO).

2. Who can play

  • You must be 19+ — the legal gambling age in Ontario.
  • You must be a resident of Ontario and physically present in Ontario when you play.
  • You must not be listed on Ontario's centralized self-exclusion register, and must not be an employee or close associate of the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario (iGO) or TWHG Inc. where participation is restricted.

3. Location & access

Access is limited to players physically located in Ontario. We may use location checks and other controls to confirm eligibility, and may restrict access where we cannot verify your location or where use of VPNs/proxies is detected. Registration collects your Ontario address and is available to Ontario residents only.

4. Ontario responsible-gaming standards

In line with the Registrar's Standards for Internet Gaming, every account includes deposit, loss and time limits, session reality-check reminders, cooling-off and self-exclusion. Requests that tighten a limit apply immediately; requests that loosen or remove a limit take effect only after a 24-hour cooling-off period. You can also self-exclude through Ontario's BetGuard, operated by iGaming Ontario (iGO) — see Responsible Gaming.

5. Advertising & inducements

We advertise gambling inducements, bonuses and credits only on our own platform or to players who have given active, specific consent to direct marketing. We do not market inducements to self-excluded players or to those showing indicators of gambling-related harm, and our gambling advertising does not use or feature athletes or celebrities, consistent with the Registrar's Standards. See our Promos terms.

6. Dispute resolution

If you have a complaint, please contact us first (see Support). We will acknowledge complaints within 2 business days and aim to resolve them within 10 days. If we cannot resolve your complaint, Ontario's framework provides for independent dispute resolution (IDR): you may escalate to our designated IDR provider recognized by the Alcohol and Gaming Commission of Ontario (AGCO).

You may also contact the Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario (iGO) at any time — including while a complaint is still with us:

  • Regulator (AGCO): https://www.agco.ca/ — 1‑800‑522‑2876
  • Conducting body (iGO): https://igamingontario.ca/
  • Independent dispute resolution (IDR): an IDR provider recognized by the Alcohol and Gaming Commission of Ontario (AGCO) (details provided upon escalation).

7. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The courts of Ontario have jurisdiction. Nothing here limits mandatory rights under the Consumer Protection Act, 2002 (Ontario).